study of problem-solving in human organizations
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Quotes are arranged in chronological order
1910s - 1940sEdit
- The Manager and the Instruments of Management
Production is a synthesis of functions — always present but not all actually developed — sometimes quite rudimentary — how is synthesis to be effected — influence of strong personality — leadership essential to great results — manager is outside science of management — must use its principles, as chemist is outside the science of chemistry and uses its principles to effect his aims — management science provides the instruments, their successful wielding depends upon capacity of manager.
- In the the past thirty years, what is now known as the science of industrial management has grown from a scattered, almost formless beginning into a well-defined, rapidly developing structure. Today this science bids fair to outstrip in public importance and economic usefulness any one of the great sciences that have been applied to serve mankind. For the science of industrial management is the great super-science that takes mechanics, chemistry, physics, electricity, psychology; and Burbank-like, grafts them all into one great, productive, ever-bearing plant.
- John R. Dunlap ed. (eds.) Factory and Industrial Management, Vol. 61 (7), 1921, p. 218. Chapter entitled "A Milestone in Management Science."
- Henry R. Towne is unquestionably the pioneer of management science. He began, as early as 1870, the systematic application at the Yale & Towne works, of what are now recognized as efficient management methods. In 1886, his paper "The Engineer as Economist," delivered before the American Society of Mechanical Engineers, probably inspired Frederick W. Taylor, then a young man of twenty, to devote his energies to the labor that formed his life work.
- John R. Dunlap ed. (eds.) Factory and Industrial Management, Vol. 61 (7), 1921, p. 231; Cited in Bruce E. Kaufman (2008) Managing the Human Factor, p. 67.
- The last decade has developed new and complex tools for management, in the form of high-speed computational, display, and communication techniques as well as of powerful analytical methods such as information theory, linear programing, and queueing theory. These tools are being applied to continuing industrial problems, such as production and labor force scheduling, inventory control, sales forecast, and data processing (flow of information), as well as to special problems arising in connection with planning, market analysis, and organization. There is a rapidly growing demand for those well trained in the management sciences. Special graduate training in this held may be based on undergraduate study leading to a bachelor's degree in such fields as business administration, engineering, mathematics or the physical sciences, economics, and psychology.
- Charles Willcox (1948) General Register. University of Michigan, p. 176.
- One cannot help but be struck by the diversity that characterizes efforts to study the management process. If it is true that psychologists like to study personality traits in terms of a person's reactions to objects and events, they could not choose a better stimulus than management science. Some feel it is a technique, some feel it is a branch of mathematics, or of mathematical economics, or of the "behavioral sciences," or of consultation services, or just so much nonsense. Some feel it is for management (vs. labor), some feel it ought to be for the good of mankind — or for the good of underpaid professors.
- But this diversity of attitude, which is really characteristic of all fields of endeavor, is matched by another and more serious kind of diversity. In the management sciences, we have become used to talking about game theory, inventory theory, waiting line theory. What we mean by "theory" in this context is that if certain assumptions are valid, then such-and-such conclusions follow. Thus inventory theory is not a set of statements that predict how inventories will behave, or even how they should behave in actual situations, but is rather a deductive system which becomes useful if the assumptions happen to hold. The diversity of attitude on this point is reflected in two opposing points of view: that the important problems of management science are theoretical, and that the important problems are factual.
- C. West Churchman, "Management Science — Fact or Theory?" Management Science, Vol. II, No. 2 (January, 1956), p. 185.
- There will be no drastic revolution in management functions or organizations in order to encompass systems management. Rather, the adaptation of systems management theory to organizations has been and will continue to be an evolutionary process.
- Jay Wright Forrester Management and Management Science (1959), as cited in: Howard L'Amie Sampson. A Model for Applying Systems Management Theory to a Large School System, 1968, p. 68.
- In management science, it seems most likely to me that important developments will result from the efforts of research scientists working with management engineers and management people in their area. It is also possible that the accumulated, uncorrelated knowledge and experience of management people will have a valuable effort on any general general formulation concerning management.... Management science undoubtedly requires many disciplines, including mathematics, economics, psychology, sociology, engineering, and others. However, we believe that management science can also be defined as a separate science in its own right.
- Charles West Churchman, Michel Verhulst (1960) Management Sciences, Models and Techniques: Proceedings. Institute of Management Sciences. International Meeting; Cited in: Martin Kenneth Starr (1965) Executive readings in management science. p. 380.
- We have overwhelming evidence that available information plus analysis does not lead to knowledge. The management science team can properly analyse a situation and present recommendations to the manager, but no change occurs. The situation is so familiar to those of us who try to practice management science that I hardly need to describe the cases.
- C. West Churchman (1964) "Managerial acceptance of scientific recommendations". In: California Management Review Vol 7, p. 33. cited in: Peter P. Schoderbek (1971) Management systems. p. 199.
- The purpose of management science is to secure improvement in social systems by means of the scientific method.
- Attributed to C. West Churchman (1965) in Richard Mason (1994) Interfaces. Vol. 24, Nr 4-6, p. 67; Cited in: Arjang A. Assad, Saul I. Gass (2011) Profiles in Operations Research: Pioneers and Innovators. p. 194.
- The aim of management science is to display the best course of action in a given set of circumstances, and this must include all the circumstances.
- Anthony Stafford Beer (1968) Management Science p. 61.
- When discussing management and science, I kept saying to myself over and over again that science could be looked at as a kind of management, or that management could be looked at as a kind of science. Saying that science can become a way of managing didn't imply automation or any other form of mechanical decision making, because none of this is science. Science is the creative discovery of knowledge. Management science is the process of trying to look at science as a management function. Similarly, management can be looked at as a scientific function, that is, as a way of finding out about the world.
- Decision theory can be pursued not only for the purposes of building foundations for political economy, or of understanding and explaining phenomena that are in themselves intrinsically interesting, but also for the purpose of offering direct advice to business and governmental decision makers. For reasons not clear to me, this territory was very sparsely settled prior to World War II. Such inhabitants as it had were mainly industrial engineers, students of public administration, and specialists in business functions, none of whom especially identified themselves with the economic sciences. Prominent pioneers included the mathematician, Charles Babbage, inventor of the digital computer, the engineer, Frederick Taylor and the administrator, Henri Fayol.
During World War II, this territory, almost abandoned, was rediscovered by scientists, mathematicians, and statisticians concerned with military management and logistics, and was renamed “operations research” or “operations analysis.” So remote were the operations researchers from the social science community that economists wishing to enter the territory had to establish their own colony, which they called “management science”.
- Herbert A. Simon, "Rational decision making in business organizations." Nobel Prize lecture 1978, published in: The American economic review (1979): 493-513;
- During and after World War II, a large number of academic economists were exposed directly to business life, and had more or less extensive opportunities to observe how decisions were actually made in business organizations. Moreover, those who became active in the development of the new management science were faced with the necessity of developing decision-making procedures that could actually be applied in practical situations. Surely these trends would be conducive to moving the basic assumptions of economic rationality in the direction of greater realism.
- Herbert A. Simon, "Rational decision making in business organizations." Nobel Prize lecture 1978, published in: The American economic review (1979): 493-513.
- Now the salient characteristic of the decision tools employed in management science is that they have to be capable of actually making or recommending decisions, taking as their inputs the kinds of empirical data that are available in the real world, and performing only such computations as can reasonably be performed by existing desk calculators or, a little later electronic computers. For these domains, idealized models of optimizing entrepreneurs, equipped with complete certainty about the world - or, a worst, having full probability distributions for uncertain events - are of little use. Models have to be fashioned with an eye to practical computability, no matter how severe the approximations and simplifications that are thereby imposed on them...
The first is to retain optimization, but to simplify sufficiently so that the optimum (in the simplified world!) is computable. The second is to construct satisficing models that provide good enough decisions with reasonable costs of computation. By giving up optimization, a richer set of properties of the real world can be retained in the models... Neither approach, in general, dominates the other, and both have continued to co-exist in the world of management science.
- Herbert A. Simon, "Rational decision making in business organizations." Nobel Prize lecture 1978, published in: The American economic review (1979): 493-513; As cited in: Arjang A. Assad, Saul I. Gass (2011) Profiles in Operations Research: Pioneers and Innovators. p. 260-1.
- Operations research has many precursors and allied fields, including Taylorism (after Frederick W. Taylor), scientific management and management science, industrial engineering and systems analysis. As one early textbook explained, the roots of OR "are as old as science and the management function. Its name dates back only to 1940" (Churchman et al. 1957: 3). Certainly its practitioners have expended much energy and ink in search of an acceptable definition of OR. Morse tried unsuccessfully to halt the debate by declaring OR to be 'the activity carried on by members of the Operations Research Society' (Morse 1953: 159) But his colleagues were not so easily dissuaded from debate. Much of the concern with definition focused on the sometimes elusive distinctions between OR and neighbouring fields; the attempt to define, or redefine, OR was also born of the desire to allow the subject to evolve beyond the orthodoxy of wartime experience. Crucial considerations included the balance between model and application, and the complexity of the mathematics involved.
- Ivor Grattan-Guinness (2003) Companion encyclopedia of the history and philosophy of the mathematical sciences, Vol 1. p. 841.
- The management science approach to organizational decision making is the analog to the rational approach by individual managers. Management science came into being during World War II. At that time, mathematical and statistical techniques were applied to urgent, large-scale military problems that were beyond the ability of individual decision makers. Mathematicians, physicists, and operations researchers used systems analysis to develop artillery trajectories, antisubmarine strategies, and bombing strategies such as salvoing (discharging multiple shells simultaneously). Consider the problem of a battleship trying to sink an enemy ship several miles away. The calculation for aiming the battleship's guns should consider distance, wind speed, shell size, speed and direction of both ships, pitch and roll of the firing ship, and curvature of the earth. Methods for performing such calculations using trial and error and intuition are not accurate, take far too long, and may never achieve success.
This is where management science came in. Analysts were able to identify the relevant variables involved in aiming a ship's guns and could model them with the use of mathematical equations. Distance, speed, pitch, roll, shell size, and so on could be calculated and entered into the equations. The answer was immediate, and the guns could begin firing. Factors such as pitch and roll were soon measured mechanically and fed directly into the targeting mechanism. Today, the human element is completely removed from the targeting process. Radar picks up the target, and the entire sequence is computed automatically.
- The subject of management science has evolved for more than 60 years and is now a mature field within the broad category of applied mathematics. This book will emphasize both the applied and mathematical aspects of management science.
- Wayne L. Winston, S. Albright (2011) Practical Management Science. p. 3.